NTISthis.com

Evidence Guide: BSBPMG513A - Manage project quality

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

BSBPMG513A - Manage project quality

What evidence can you provide to prove your understanding of each of the following citeria?

Determine quality requirements

  1. Determine quality objectives and standards with input from stakeholders
  2. Document in a quality-management plan the quality metrics for project and product output
  3. Select established quality-management methods, techniques and tools to resolve quality issues
  4. Distribute, discuss and support quality requirements with project team and stakeholders
  5. Include agreed quality requirements in the project management plan and implement as basis for performance measurement
Determine quality objectives and standards with input from stakeholders

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Document in a quality-management plan the quality metrics for project and product output

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Select established quality-management methods, techniques and tools to resolve quality issues

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Distribute, discuss and support quality requirements with project team and stakeholders

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Include agreed quality requirements in the project management plan and implement as basis for performance measurement

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Implement quality processes

  1. Undertake quality-assurance audit of project processes for compliance with agreed plans
  2. Assess quality control of project and product output according to agreed quality specifications
  3. Identify causes of variance to quality metrics and undertake remedial action
  4. Maintain a quality management system to enable accurate and timely recording of quality audit data
Undertake quality-assurance audit of project processes for compliance with agreed plans

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assess quality control of project and product output according to agreed quality specifications

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify causes of variance to quality metrics and undertake remedial action

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Maintain a quality management system to enable accurate and timely recording of quality audit data

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Implement project quality improvements

  1. Review processes and implement agreed changes continually throughout the project life cycle to ensure continuous quality improvement
  2. Review project outcomes against performance requirements to determine the effectiveness of quality-management processes and procedures
  3. Identify and document lessons learned and recommended improvements
Review processes and implement agreed changes continually throughout the project life cycle to ensure continuous quality improvement

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Review project outcomes against performance requirements to determine the effectiveness of quality-management processes and procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and document lessons learned and recommended improvements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential:

successfully managing project environment so that quality outcomes are achieved for a project of sufficient complexity to demonstrate the full range of performance requirements

applying a range of quality management tools, techniques and methodologies.

Context of and specific resources for assessment

Assessment must ensure:

access to project documentation, which includes quality criteria and evidence of quality monitoring and improvement practices

consideration of feedback from project stakeholders regarding project quality management.

Method of assessment

A range of assessment methods should be used to assess practical skill and knowledge. The following examples are appropriate for this unit:

direct questioning combined with review of portfolios of evidence and third-party workplace reports of on-the-job performance by the candidate

oral or written questioning to assess knowledge of strategies for managing project quality and their application in different situations

analysis of candidate responses in addressing case studies and scenarios that present project quality-management issues and problems

review of quality requirements of project plan

review of implementation of agreed changes to ensure continuous quality improvement

evaluation of review of project outcomes against performance requirements.

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended.

Required Skills and Knowledge

Required skills

analytical skills to monitor achievement of project outcomes against quality criteria

communication and leadership skills to:

motivate staff and convey expectations

ensure outcomes are met

literacy skills to develop quality objectives and criteria

mentoring skills to boost performance.

Required knowledge

quality management theory

quality assurance and control techniques, tools and methodologies

quality roles and responsibilities in project management

methods for managing performance and continuous improvement

relevant legislation, codes and national standards, including:

award and organisation agreements and industrial instruments

industry codes of practice

legislation from all levels of government that affects business operation, especially in regard to work health and safety (WHS) and environmental issues, equal opportunity, industrial relations and anti-discrimination.

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Quality objectives may include:

client definition of ‘fit for purpose’

explicit and assumed performance requirements

negotiated trade-offs between cost, schedule and performance

organisation, client or sponsor requirements

requirements of other stakeholders

those quality aspects that may impact on customer satisfaction.

Standards may include:

Australian and international standards

enterprise and industrial agreements

industry codes of practice

industry standards

organisational policy, systems and procedures

regulations and legislation.

Quality-management plan may include:

authorisations and responsibilities for quality control

continuous improvement processes

applicable standards

measurable quality metrics for process and product

quality data recording and maintenance

reliability and validity requirements.

Quality-management methods, techniques and tools may include:

benchmarking

brainstorming

charting processes

control charts

defining control

flowcharts

histograms

Pareto charts

processes that limit and/or indicate variation

root cause analysis

run charts

scattergrams

selection criteria

undertaking cost-benefit analysis.

Quality-assurance audit may include:

conformance to plan

conformance to standards

governance and decision making

independence and valid processes

maintenance of project records.

Assessing quality control may include:

monitoring conformance to product specifications

monitoring of regular inspections by internal or external agents

recommending ways to eliminate causes of unsatisfactory performance of products or processes.

Improvements may include:

formal practices, such as total quality management or continuous improvement

improvement by less formal processes that enhance both the product quality and processes of the project.